Hospital Policies

Arrival Policy

We are an emergency clinic and do not require nor accept appointments. Feel free to bring your pet in during our clinic hours. If you your pet's condition is emergent, call first and we can be ready to assist you and your pet when you arrive at the clinic. 

As an emergency facility, we will typically operate on a first-come first-serve basis. However, if an animal arrives with a life-threatening injury or medical issue, they will be seen immediately. This may cause an unavoidable wait for some animals. Please be supportive of other pet owners and their pets. Your patience is greatly appreciated!

We require all animals to be on a leash or in a pet carrier prior to entering the waiting room. If you don't have a leash or a carrier, or your pet needs assistance walking into the clinic, please contact a member of staff and we will be happy to assist you and your pet into the clinic.

Pick-up Policy

It is our policy that all patients must be picked up for return to their referring veterinarians by 7:30 am on weekdays. Pets hospitalized over the weekend will need to be picked up at 7:30 am Monday morning for transfer to their referring veterinarian.

Payment Policy

We require your written authorization as well as deposit of 100% of the treatment plan's estimated cost prior to initiation of any testing or treatments. 

Full payment is expected at the time your pet is discharged.

We accept Visa, Mastercard, Discover Card, cash, local checks with a valid drivers license & Care Credit payment plans. 

Privacy Policy

We do not collect or give out any information to any third party vendors or internet businesses.  No information will ever be disclosed to outside parties from us or our web site hosting company at eVetSites by VIN.

Midcoast Animal Emergency Clinic recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.